Refund Policy

Last Updated: July 16, 2025

1. Overview

At Glumo, we strive to ensure complete satisfaction with our motion design and animation services. This refund policy outlines the terms and conditions for refunds on our services.

2. Project Cancellation

  • Before Project Start: Full refund minus administrative fees (5%)
  • During Concept Phase: 70% refund if cancelled within 48 hours
  • During Production: Refund based on work completed and resources allocated
  • After Final Delivery: No refund unless deliverable doesn't meet agreed specifications

3. Quality Guarantee

If the delivered work doesn't meet the agreed-upon specifications or quality standards:

  • We will revise the work at no additional cost
  • If issues cannot be resolved, a partial or full refund may be issued
  • Claims must be submitted within 14 days of delivery

4. Refund Process

  1. Submit a refund request via email
  2. Include project details and reason for refund
  3. Our team will review within 3 business days
  4. If approved, refund will be processed within 5-10 business days

5. Contact Information

For refund requests or questions, please contact us at:

Email: [email protected]
Phone: +1 307-204-9803